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Shipping Policy

Last updated: 26.12.2024

Thank you for choosing JapHunter! We are committed to providing you with a fast and reliable shipping experience. Please read our shipping policy below:

1. Shipping Zones

We currently ship to Switzerland only. If your country is not listed, please contact us to discuss shipping options.

2. Shipping Times

Order Processing: All orders are usually processed within 1-3 working days after payment confirmation.
Shipping Methods: We offer several shipping options, including:
Standard - Economy: 2-3 days (open days)

Standard - Priority: 1-2 days (open days)

Delivery times may vary depending on your location and the shipping method you choose. We can not take on our own if there is any delay cause of the freightner.

3. Shipping costs

Shipping charges are calculated at checkout and depend on order weight and destination. We also offer free shipping promotions on certain orders, as indicated on our site.

4. Order tracking

Once your order has been dispatched, you will receive a confirmation e-mail with a tracking number to follow the status of your delivery.

5. Delivery Problems

If you do not receive your order on time or if you encounter a problem with the delivery, please contact us at infojaphunter@gmail.com and we will assist you promptly.

6. Returns and Exchanges

Please see our Refunds and Returns Policy for information on how to process returns or exchanges.

7. Contact

If you have any questions about our shipping policy or your order, please contact us at infojaphunter@gmail.com.

Thank you for your business!

Refund and Returns Policy

Last updated: 01.10.2024

Thank you for shopping with JapHunter. We are committed to providing you with the best experience possible. If you are not completely satisfied with your purchase, you may return items under the following conditions:

1. Return period

You have 15 days from the date of receipt of your order to return an item.

2. Return conditions

To be eligible for a return, the item must be :

Unopened and in perfect condition.
In its original packaging

3. Returns procedure

To initiate a return, please follow these steps:

Contact our customer service department at [email address] with your order number and the reason for the return.
We will provide you with a return authorization number and shipping instructions.
Package the item securely and ship it to the address provided in our instructions.

4. Refunds

Once we have received and inspected the returned item, we will notify you by email whether or not we approve your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 10 days.

5. Damaged or faulty items

If you receive a damaged or faulty item, please contact us within 48 hours of receiving your order. We will provide you with a replacement or refund.

6. Return costs

The cost of returning an item is the responsibility of the purchaser, unless the item is faulty or damaged.

7. Exceptions

Certain items cannot be returned:

Open or used trading cards.
Promotional or sale items (unless otherwise stated).

8. Contact

If you have any questions about our refund and return policy, please contact us at infojaphunter@gmail.com.

Thank you for your understanding and trust in JapanHunter!