Shipping policy

Last updated: 11 October 2026

Every JapHunter order is carefully packed and shipped from Switzerland. Here is everything you need to know about where we deliver, how long it takes, what it costs and what applies if something goes wrong.

1. Where we ship

  • Switzerland and Liechtenstein
  • Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Monaco, the Netherlands, Norway, Poland, Portugal, Spain, Sweden and the United Kingdom

Your country is not listed? Contact us and we will look at the options together.

2. Order processing

Orders are usually prepared and shipped within 1 to 3 business days after payment is confirmed.

Pre-order items are shipped as soon as they are released and have reached us. Announced release dates are indicative and may change.

3. Delivery times and shipping costs

Switzerland and Liechtenstein

  • Letter Priority (small orders up to 150 g): 1 to 2 business days, CHF 4.90
  • Economy: 2 to 3 business days, CHF 7.95
  • Priority: 1 to 2 business days, CHF 9.95
  • Free Delivery on orders of CHF 200 or more

Europe

  • About 5 to 7 business days after dispatch, depending on the destination and customs clearance
  • Shipping costs are calculated at checkout based on the weight of your order, from CHF 4.00

The exact shipping cost is always shown at checkout, before payment. Delivery times are carrier estimates and are not guaranteed. JapHunter cannot be held responsible for delays caused by the carrier or by customs.

4. Order tracking

As soon as your order has shipped, you receive a confirmation email. For tracked shipments, it includes your tracking number so you can follow your parcel until it is delivered.

5. Signature on delivery (Switzerland)

With signature. For deliveries within Switzerland, you can add the Signature on delivery option in your cart for CHF 2.90. Your order is then handed over to you only against a signature and, if a problem occurs, we take care of the investigation with Swiss Post.

Free from CHF 500. Every order of CHF 500 or more is automatically shipped with signature. This option is offered by JapHunter.

Without signature. Without this option, your order is shipped without signature: Swiss Post leaves it in your letterbox, at your door or at your usual drop-off point. Once handed over to Swiss Post, a shipment without signature travels at your own risk. In case of loss, theft, or a parcel shown as delivered but not received, JapHunter does not open an investigation with Swiss Post and offers neither a refund nor a replacement shipment. By choosing shipping without signature, you accept this risk.

6. Customs duties and taxes (Europe)

Orders to Europe are shipped from Switzerland, which is not part of the European Union. Import VAT, customs duties and handling fees may be charged by the destination country or by the carrier. These costs are not included in our prices or shipping costs and are payable by you, usually upon delivery. We recommend checking your country's import rules before ordering.

7. Refused or unclaimed parcels (Europe)

If you refuse your parcel or do not collect it within the time allowed by the carrier, it is returned to us. All costs resulting from this return are then charged to you, including:

  • return shipping costs
  • customs duties and import taxes
  • customs clearance, handling and storage fees
  • any other fees that the carrier or the customs authorities charge us because the parcel was refused or not collected, even if they were unknown at the time of your order

These costs are deducted from any amount we refund to you. If they exceed that amount, we will invoice you for the difference.

8. Delivery problems

Your order has not arrived within the estimated time, or your parcel arrived damaged? Contact us at infojaphunter@gmail.com with your order number. For damaged items, please write to us within 48 hours of delivery and include photos of the parcel and its contents.

For shipments within Switzerland without signature, the conditions of section 5 apply.

9. Returns and exchanges

Returns and exchanges are covered by our Refund Policy.

10. Contact

A question about your delivery or this policy? Write to us at infojaphunter@gmail.com, we will be happy to help.